Damage Guidelines
We like to be as clear as possible with our pricing so that there are no issues or confusion concerning your payout. Our diabetic test strip prices are based on boxes that are in “MINT” “LIKE NEW” condition and that have expiration dates that are 12+ months out.
On boxes that are DINGED, the price will be reduced by 25%.
A box that is DAMAGED will be reduced in price by 50%.
A close to EXPIRING EXPIRATION DATE (1-3 months) will be reduced by 75%.
We DO NOT purchase EXPIRED test strips! Please see the PRODUCT PRICES Page.
BELOW ARE OUR ACCEPTABLE GRADING GUIDELINES
MINT – Means that the box is like new undamaged condition.
DINGED – ONE SMALL crease or dent.
DAMAGED – A rip or tear of any size, partially removed label, marked with a pen, stained, or crushed.
CLOSE TO EXPIRING EXPIRATION DATE – 1-3 months.
WHAT DO WE CONSIDER AN UNACCEPTABLE ITEM?
Open box
Hole thru the box
Lifted seal tab
Expiration date that is unreadable
Expired expiration date
NOTE: We will not return an unacceptable item that does not meet up to our Damage Guidelines or terms of service and is considered unacceptable to us.
WHICH ITEMS DO WE NOT BUY?
Test strips or lancets that have the Medicare, Medicade or DME label
if the diabetic supplies have the CE logo
Expiration dates that are unreadable
Expired expiration date
Opened or ripped test strip boxes
Counterfeit diabetic supplies
Insulin
Control Solution
syringes
HOW TO AVOID DAMAGING YOUR DIABETIC SUPPLIES WHILE THEY ARE BEING SHIPPED
Please make sure that YOU DO NOT TRY to REMOVE THE LABELS. If you are worried about your personal information on the labels, simply use a marker and cross out the information. Below is a video showing how we remove labels. (Remember if a mark gets on the box the value of that box drops)
Additionally, double check the quality of the boxes, please review this DAMAGE GUIDELINES Page. Look for any damage at all. Even a small amount of damage can matter. Also, send three pictures via text or email using your email or phone to us at (951) 595-9568. The three pictures or images should include the front, the rear, and the side that has the expiration date.
Please go to the FAQ Frequently Asked Questions page and find the SPECIAL SHIPPING INSTRUCTIONS section, there you find the best procedures regarding shipping your diabetic supplies.